Privacy Policy

Last updated:

Introduction

Zibralonfrgraxis ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zibralonfrgraxis.world and use our services.

We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. By using our website, you consent to the data practices described in this policy.

Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Zibralonfrgraxis
  • Address: Koningstraat 32, 9901 EE Appingedam, Netherlands
  • Email: help@zibralonfrgraxis.world
  • Country: Netherlands

Information We Collect

Personal Data You Provide

We collect personal data that you voluntarily provide when you:

  • Place an order through our website
  • Contact us via email or contact forms
  • Subscribe to our newsletter
  • Create an account on our website

This information may include:

  • Name and surname
  • Email address
  • Phone number (optional)
  • Shipping and billing address
  • Payment information
  • Any other information you choose to provide

Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device information

Purposes of Processing

We process your personal data for the following purposes:

  • Order handling and customer service: to process orders, confirm purchases, provide delivery updates, handle returns/withdrawals, and respond to questions.
  • Payments and fraud prevention: to process payments (where applicable), prevent fraud, and protect the security of our Website and customers.
  • Website operation and improvement: to keep the Website working, troubleshoot issues, and understand how the Website is used (analytics only if you consent via cookies/settings).
  • Marketing communications: to send marketing messages only where you have consented (you can withdraw consent at any time).
  • Legal compliance: to meet legal obligations (e.g., accounting and tax requirements).

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Contract Performance: Processing necessary to fulfill orders and provide services you requested
  • Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications)
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
  • Legal Obligations: Processing necessary to comply with legal requirements

How We Use Your Information

We use collected information for the following purposes:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order data: Retained for 7 years for tax and legal compliance
  • Communication records: Retained for 3 years after last interaction
  • Marketing preferences: Until you withdraw consent
  • Website analytics: Retained for 26 months

After the retention period, your data will be securely deleted or anonymized.

Data Sharing and Disclosure

We may share your personal data with:

  • Service providers: Payment processors, shipping companies, and IT service providers who assist in our operations
  • Legal authorities: When required by law or to protect our legal rights
  • Business transfers: In connection with mergers, acquisitions, or sale of assets

We require all third parties to respect the security of your data and treat it in accordance with the law. We do not sell your personal data to third parties.

Recipients and Processors

Depending on how you use the Website, your data may be processed by the following categories of recipients:

  • Delivery and logistics providers (to ship products and provide tracking updates).
  • Payment and financial service providers (to process payments and handle chargebacks where applicable).
  • IT and hosting providers (to host and maintain the Website and related systems).
  • Analytics/advertising providers (only if you have consented to analytics/marketing cookies).

Where third parties act as processors, we use contracts required by Article 28 GDPR and require appropriate security and confidentiality.

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as:

  • EU-approved Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Binding Corporate Rules where applicable

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

You also have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you, where applicable.

To exercise any of these rights, please contact us at help@zibralonfrgraxis.world. We will respond to your request without undue delay and in any event within one month. This period may be extended by two further months where necessary, taking into account the complexity and number of requests.

Cookies and Similar Technologies

We use cookies and similar technologies. Strictly necessary cookies are used to operate the Website. Analytics and marketing cookies are used only with your consent. For details and how to change your choices, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure servers with restricted access
  • Regular security assessments and updates
  • Employee training on data protection
  • Access controls and authentication measures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Complaints

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. In the Netherlands, this is:

Autoriteit Persoonsgegevens
Website: autoriteitpersoonsgegevens.nl

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: help@zibralonfrgraxis.world
  • Address: Koningstraat 32, 9901 EE Appingedam, Netherlands